Finding the right BMW garage in Phoenix can be a challenge. You need someone who’s trained, experienced, and knows the ins and outs of your BMW. Don’t pick the first garage that you come across and hope for the best. Instead, use these five insights to find the best BMW garage in Phoenix.
Forget the Dealer
There’s a reason you hear horror stories about being taken for a ride by dealership shops. Dealers have the advantage because you already trust them, and they like to capitalize on that trust.
Instead of taking your car to the dealer, look for a shop that’s independent but has years of experience working on BMW cars. A great BMW garage will have a strong knowledge of BMW vehicles, experienced staff, and amazing customer service. You can find all of that at an independent shop and save thousands while getting more personalized service.
Look for AAA Certification
AAA Approved Auto Repair (AAR) shops have to meet a list of more than twenty standards, including maintaining over 90% satisfaction on customer surveys, being actively involved in the community, and providing a 12 month/12,000 mile warranty on all completed work. When you find an AAA certified Phoenix BMW garage, you know you’re going to be in great hands.
Insist on Personalized Care
You deserve to be more than a number on a calendar, so find a BMW repair shop in Phoenix that treats you with the respect you deserve. Don’t settle for a shop that doesn’t take the time to learn your name, your car’s history, and your ongoing needs. Make sure they explain what your car needs – not just today, but in the near future as well. If they don’t have a personalized care plan based on how you drive your car, you probably need a different shop.
Look for Simple Scheduling
You’re busy, and you don’t have the time to wait on hold when you’re scheduling an appointment. If it’s not easy to schedule an appointment, move on until you find a BMW garage that makes it simple. Online scheduling is a major plus, but at the very least you should find a garage that can take your call and make your appointment immediately, with no waiting.
Insist on Great Customer Service
As with any purchase, you should insist on amazing customer service. The best garage will stand behind their work, and will take the time to answer your questions. It’s best if they’ve been around awhile too – you don’t want an inexperienced shop handling your BMW.
Finding the best BMW garage in Phoenix doesn’t have to be daunting. By using these five insights, you’ll be well on your way to making sure your BMW receives great care. If you need more information about BMW garages in Phoenix, feel free to contact us online or call 602-224-0941. We’re here to serve you!
