When you’re looking for a car care center, you want the best. That said, it’s not always easy to tell which auto repair center has the experience and knowledge necessary to get the job done right, along with a reputation you can trust. Here’s what you should look for when it’s time to get your car cared for.
1. Master ASE Certified
When a mechanic is Master ASE certified, it’s proof positive that they know their stuff. A non-profit organization founded in 1972, the National Institute for Automotive Service Excellence’s (ASE) mission is to improve the quality of automotive repair and service by thorough testing and certificating automotive professionals. Master ASE certified technicians undergo a series of comprehensive test and need to recertify in all test areas every five years. If you want to ensure that the car care center and technicians are Master ASE certified, look for the organization’s emblem on the building.
2. Experience with Your Make and Model
Make sure that the car care center has experience working on your vehicle make and model and also confirm that they can handle the repairs that you need. Some facilities specialize in specific vehicles. Confirming that they can work on yours is important.
3. Warranty
Car care center warranties can vary significantly, so inquire about it ahead of time. You should find out exactly what’s covered and make sure to get it in writing. If you spend a lot of time on the road traveling, look for a place that is also backed by a national warranty program. The “best” car care center will be so confident about their work that they will proudly talk to you about their warranty coverage.
4. Customer Service
Professionally run shops will have a helpful, courteous, easy to communicate with staff. The manager or technician should be prepared to answer all of your questions thoroughly. Some mechanics are guilty of speaking “car talk” that most of us don’t understand. If they act annoyed when you ask questions, move on.
5. Free Road Side Assistance
A great car care center will also offer free roadside assistance – these aren’t always easy to find. Having someone there to help you deal with a dead battery, lost keys, an empty tank or worse, 24/7, is a huge advantage.
6. Recommendations and Reviews
Take the time to search online for unbiased reviews, ask for recommendations from friends or family, etc. You can learn a lot about a business and its team through research and consulting local consumer organizations like the Chamber of Commerce or the Better Business Bureau (BBB) regarding the reputation of the car care center you’re considering.
The best time to find a trusted car care center is before a problem occurs. Take the time now to find a place that offers the best service and the highest quality work so that you’ll be prepared the next time your car doesn’t start.
